Shop & field
Emergency Pump Failure Response
When a critical pump fails, call the emergency line first. Emergency requests are handled separately from routine sales and quotation traffic so the right technician sees the problem quickly.
For equipment that is down right now, call the emergency line. Submitting a form does not replace calling.
907-252-8373Common equipment
- Any pump, seal, motor or drive package we service
Why customers call
- Sudden loss of pumping
- Catastrophic seal or casing failure
- Flooding, overflow or containment risk
- Lift station or process line offline
Process
How the work runs
- 01
Call the emergency line
Speak with someone directly — do not rely on a form for an active failure.
- 02
Describe the failure
Equipment, location, fluid, what changed and what is at risk.
- 03
Triage
We determine whether the fix is field-repairable, needs shop work, or needs replacement equipment.
- 04
Mobilize
Technicians, parts and equipment are dispatched based on availability and site access.
Shop vs. field
- Field: on-site diagnosis, temporary pumping strategies and repair
- Shop: expedited teardown and rebuild of failed units
Testing and documentation
- Failure notes
- Photo record of failed components
- Follow-up recommendations
Industries served
- Municipal
- Mining
- Oil and Gas
- Manufacturing
Equipment brands
Manufacturers we work with
- ARO
- Schurco Slurry
- Valmet
- Summit Lubrication
- Hevvy Pumps
FAQ
Emergency Pump Service questions
- Should I submit the quote form for an emergency?
- Call first. The form can follow with photos and details, but submitting it does not replace a phone call.
- What information helps most?
- Nameplate photo, fluid, what failed, site location and access, and whether the system is fully offline.
Related
Other services
Tell us what failed, and we'll tell you what it takes.
Send equipment details, nameplate photos and site information — or call the office to talk it through with someone who works on this equipment.